Looking for help? Here are our most frequently asked questions.
Everything you need to know about MB Automotive and our services. Can't find the answer to a question you have? No worries, just call us at (631) 328-5985 or click 'I've Got a Question' to send us a message!
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How often should I service my European vehicle?
Service intervals vary by manufacturer and model. We recommend following your vehicle’s maintenance schedule and bringing it in if you notice any warning lights, unusual noises, or changes in performance.
Can you maintain my vehicle without voiding the manufacturer's warranty?
Yes. Routine maintenance performed by a qualified independent repair shop will not void your manufacturer’s warranty when completed according to factory recommendations.
Do your repairs include a warranty?
Yes. Most repairs are backed by a warranty covering both parts and labor. Warranty coverage varies depending on the service performed.
Do you perform vehicle diagnostics?
Yes. We provide professional diagnostics using advanced equipment to accurately identify engine, electrical, transmission, and drivability issues.
Do I need an appointment?
Appointments are recommended to ensure the fastest service, but we’ll always do our best to accommodate urgent repairs whenever possible.
What types of vehicles do you specialize in?
We specialize in European vehicles, including BMW, Mercedes-Benz, Audi, Volkswagen, Volvo and more. We also service many domestic and Asian vehicles.
Do you offer fleet maintenance for businesses ?
Yes, we provide customized fleet service programs for local businesses to keep company vehicles reliable and on schedule with routine maintenance.
Are parts and labor included in your warranty ?
Yes. All qualifying repairs come with warranty coverage on both parts and labor. The specific warranty period depends on the part or service performed.
Can I drop off my car after hours ?
Yes. For your convenience, we have a secure key drop box available outside our shop so you can leave your vehicle anytime.
Do you work with insurance claims ?
Yes. We can coordinate directly with your insurance provider for covered repairs or collision-related services to make the process as smooth as possible.
How soon can I bring my car in for service ?
We offer same-day and next-day appointments depending on availability. Give us a call or book online to find the earliest time slot that fits your schedule.
Is there a shuttle or courtesy vehicle available ?
We provide vehicle pickup and delivery services to make your visit as convenient as possible.
Do you offer a warranty on repairs ?
Yes, all repairs are backed by a warranty for your peace of mind.
What brands do you service besides Volvo ?
We service all domestic and foreign vehicles, including BMW, Audi, Mercedes-Benz, Porsche, and more.
Do you provide free estimates ?
Absolutely! We offer free estimates based on vehicle inspection or photos you send via email.
What safety measures do you follow in your shop ?
We maintain a clean, organized, and OSHA-compliant workspace. All vehicles are handled with protective covers and care to ensure quality and safety throughout service.
How can I get a quote before coming in ?
You can request a free estimate online or over the phone. Once we have your vehicle details and symptoms, we’ll provide a transparent price range before you visit.
Do you provide updates during the repair process ?
Definitely. Our team keeps you informed from start to finish — we’ll call or text you with updates and get approval before performing any additional work.
Do you perform vehicle inspections or diagnostics only ?
Yes, we offer stand-alone diagnostics and NY State inspections. If you’re unsure what’s causing an issue, we’ll identify it before starting any repairs.
Are your technicians ASE certified ?
Absolutely. Our technicians are ASE-certified and trained to diagnose and repair vehicles using the latest tools and manufacturer-approved methods.
How can I schedule a service appointment ?
Simply call us at 631-328-5985 or email mbautomotive1@yahoo.com to book your appointment.
Do you offer emergency repairs ?
Yes, we provide emergency repair services – call us anytime at 631-328-5985.
What areas do you serve ?
We proudly serve Suffolk County, Nassau County, and surrounding Long Island communities.
Do you service all Volvo models ?
Yes, we service all Volvo models, from older classics to the latest releases.
